Cancellation policies for One-Day Tours and “No shows”:
We accept cancellation based on the bellow:
- We will refund 100% of the payment in cancellation with a minimum of 24 hours before the date of your tour. Customer can cancel by call or e-mail. (We prefer call because is faster).
- In case of sickness, we can reschedule your tour without and additional cost while the customer shows us their medial prescription, Otherside, we will charge 50% because of operation and administration activities.
- In the case of cancellation made with less of 24 hrs before the tour without a medical prescription, it will not refund it. Customer can cancel by call or e-mail. (We prefer call because is faster).
We accept cancellation BEFORE 17:00pm one day before the tour without a charge. This apply to agency with credit.
Cancellation policies for Multi-Days Tours:
100% refund for cancellations done from 6 months or more in advance.
90% refund for cancellations done from 5 to 6 months in advance.
80% refund for cancellations done from 4 to 5 months in advance.
70% refund for cancellations done from 3 to 4 months in advance.
50% refund for cancellations done from 1 to 3 months in advance.
0% refund for cancellations done less 1 month in advance.
As established by the Federal Law on Protection of Personal Data Held by Individuals your personal information will be used exclusively and only for the next activities: Quotation, follow up, update confirmation format, payment format accounting register, invoice, make a payment, comply with regulations and physical security and civil protection measures, to create data base and administrate fill of internal control, statistics, promotions and additional service we offer.
EcoColors Tours will not share your data information to third parties for promotion or to sales a services or product.
In terms of personal data legislation protection, you can transfer your personal data as national as foreign entities, without your consent and only for the next:
- Competent authorities in legally established cases, especially in those cases where it is necessary for the conduct of an investigation or procedure of a jurisdictional or administrative nature.
- When legally required by current legislation virtue.
You have the right to have access, rectify and cancel your personal information in every moment, as well as to oppose to as well as to oppose the treatment and custody of the same or revoke the consent that for such purposes has been granted for us.
We inform to you that your persona data will be sheltered in a specialized database where it just have access authorized people and the same people are warned and trained to keep the privacy for your information.
Any action in the sense of exercising your rights according to this law and that is our responsibility; you can send an email to firstname.lastname@example.org or call to 01 998 884 3667. Caucel Fracc. Lol-Beh Street, Alfredo V. Bonfil, 77560 Cancun, Q.R.
We operate with small groups to minimize the impacts of the tours on the ecosystems.
We raise awareness of the importance of the ecosystems in Mexico. We do this by teaching travelers about the nature and history of our country and region.
We work with other companies and organizations that are working with ecotourism and adventure.
To provide the best information to travelers, all our guides are educated in the scientific and biological field.
We make donations to projects that protect the Mayan nature.
We care about the planet, seas, nature, and animals and so, we use glass or metal bottle or thermos. We use these because they are recycled, durable and do not harm our planet. We invite you to use them also.